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£100k makeover for Accident and Emergency department at Pilgrim Hospital in Boston

By Boston Target  |  Posted: December 03, 2012

IMPROVEMENTS: Pilgrim Hospital?s Accident and Emergency department is to get a £100,000 investment.

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CCTV cameras and flooring at Boston Pilgrim Hospital's Accident and Emergency department are to be replaced as part of a £100,000 investment.

The department has been granted the money to improve flooring, security systems and resolve manual handling issues from United Lincolnshire Hospitals NHS Trust's capital fund.

Nurse consultant in the A and E department, Helen Callaghan praised the improvements for the benefits of patients, visitors and staff, and said: "The money will be very useful, allowing us to make relatively small changes that should make a big difference to the staff and patients of Pilgrim Emergency Department.

"It's about making the whole environment safer and more secure. This will include getting some new non-slip flooring, improving upon our manual handling processes and reviewing our current security systems.

"In addition, the money will also be used to change the nurses base in A and E to make it more user-friendly."

CCTV positioning will be looked at with newer cameras to be installed.

A hoist will also be purchased.

A hospital A&E department is gathering patient feedback on its services so that improvements can be made in future.

The A and E department has also started a patient feedback pilot.

Patients visiting the department on foot are now given a questionnaire to fill in about their experiences in the department after they have been seen. In addition, surveys are also being handed out by doctors and nursing staff to others who use the department.

A post box has been set up so that people can drop their forms in once complete.

Nurse Callaghan, said the results are being used for departmental audit purposes to begin with.

She added: "We feel that it is important to gather people's opinions, giving people a chance to air their views about the service that they have received.

"We then plan to use the comments received to decide upon the important things that we should be focusing on in future. The feedback people give will enable us to make improvements to the care that we provide to all of our patients."

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